Hawaiian Luau Food Shipping Information

In some cases, you may be required to accept your delivery with a signature. If this is not possible, please ship to your place of work, to a neighbor or relative. See UPS delivery management options here at UPS My Choice.

Costs of shipping are determined by: charges by UPS, foam insulated cooler at $42 each, market cost of gel pack ice. For a quick shipping cost calculation, add products to your cart, click the View Shipping Costs link, then enter your zip code.

Sorry, we cannot deliver to P.O. Boxes, A.P.O. addresses, F.P.O. addresses or addresses outside the US. We'll gladly deliver to rural routes with complete addresses and telephone numbers.

When you order, your products will be cooked, then frozen and shipped from our Hawaii-based cooking and shipping facility via UPS 2nd Day Air. We ship on Tuesdays only, so packages arrive on Thursdays or Fridays depending on destination. Our products are packaged to withstand three days of shipping conditions in a cooler box with gel pack ice to insure the freshness of your food. Since we cook your food fresh to order, we need a minimum of five days to prepare your order.

Products will arrive in a chilled or possibly semi-frozen state and should be placed in the refrigerator immediately. The gel pack ice will be melted by the time you receive your package. Also, it is common for the cooler boxes to contain an odor due to the ice enhancing the wonderful smells of all the food in your package.

Orders must be made via our web site. Contact our Call Center at 888-441-5828 to speak to a customer service agent, but please note we are not taking phone orders at this time. A festive theme party has never been easier...

Return Policy

At this time UPS is not offering refunds on late packages, so we cannot provide refunds for delayed packages. We do pack our coolers to withstand 3 days of travel and we have had a 99.4 percent on-time rate. If there is severe weather forecasted for the destination address, please reschedule.