Hawaiian Luau Food Shipping Information
In most cases, you will be required to accept your delivery with a signature. If this is not possible, please ship to your place of work, to a neighbor or relative.
Costs of shipping are determined by: charges by UPS, foam insulated cooler
at $35 each, market cost of gel pack ice. For a quick shipping cost calculation, add products to your cart, click the View Shipping Costs link, then enter your zip code.
Sorry, we cannot deliver to P.O. Boxes, A.P.O. addresses, F.P.O. addresses or addresses outside mainland US. We'll gladly deliver to rural routes with complete addresses and telephone numbers.
When you order, your products will be cooked, then frozen and shipped from our Hawaii-based cooking and shipping facility via Second Day Air UPS. We ship via UPS Second Day Air on Tuesdays only, so packages arrive on Thursdays. Our products are packaged to withstand three days of shipping conditions in a cooler box with gel pack ice to insure the freshness of your food. Since we cook your food fresh to order, we need a minimum of five days to prepare your order.
Products will arrive in a chilled or possibly semi-frozen state and should be placed in the refrigerator immediately. The gel pack ice will be melted by the time you receive your package. Also, it is common for the cooler boxes to contain an odor due to the ice enhancing the odors of all the food in your package.
Orders must be made via our web site. Call 888-441-5828 to speak to a customer service agent, but please note we are not taking phone orders at this time. A festive theme party has never been easier...
Credits will be issued
only for damaged freight and food that does not arrive or arrives after
the date and time of the start of your event (unless a delivery attempt
was made). Considering that we ship your frozen food in cooler boxes with
gel pack ice to withstand three days of travel, we will not credit food
orders that arrive within the three day ship time.
Today's Hawaiian food orders ship Tuesday 11/02/21 or any later available ship date. Frozen food ships via UPS Tuesday and arrives chilled [no longer frozen] on Thursday. We require 5 days to prepare your order. Order by Wednesday for orders to ship out the following Tuesday. Mahalo!