Your order will ship on the date listed here, unless a later date is specified. You may choose a later ship date when ordering. You cannot receive your order prior to that time, since we cook your products to order. Mainland orders are shipped via UPS Second Day Air and Hawaii orders are shipped via Next Day Air. Orders ship on Tuesdays and arrive on Thursdays. Make sure to choose correct shipping option.
Upon receipt, items will be thawed and chilled. In some cases the items will still be semi-frozen, however, please note that items will not remain completely frozen. If this is an issue, please do not continue with your order.
At this time UPS is not offering refunds on late packages, so we cannot provide refunds for delayed packages. We do pack our coolers to withstand 3 days of travel and we have had a 99.4 percent on-time rate. If there is severe weather forecasted for the destination address, please reschedule.
We cannot leave any special instructions in the UPS system, for example, 'leave at the door', 'call me on your way', etc.. Please insure someone is available to receive and refrigerate your package. If the driver chooses not to leave the packages, they are returned to the UPS facility for delivery attempt on a future day. You may ship to work or a neighbor if needed.
While against our policy which states that the customer needs to be available to receive the package, we understand that customers may have to leave for a short period. No risk shall be upon 1stluau.com|OrderHawaiianFood.com|Paradise Multimedia [parent company] if you are unavailable to receive, accept and properly store the package.
All items available on this site are weighed prior to cooking. Some of our cooking techniques (i.e. steaming lau lau) will reduce the weight, making a lighter post-cooking weight.
If at any time you have problems with an order, simply contact Customer Service 24 hours a day 7 days a week at email@example.com. Please make sure to include as much order information as possible, to help us expedite your request.
Cancellations incur a $35 fee which covers the one-use cooler box and packing fee. To avoid this fee, we can ship your order on the next available shipping date, which is usually the following week.
In most cases, you will be required to accept your delivery with a signature. If this is not possible, please ship to your place of work, to a neighbor or relative. Delivery days are set. Delivery times cannot be set or requested.
You will receive confirmation emails and should review this information. The customer is responsible for providing correct address information as shown in one of two confirmations sent to you during the confirmation process. Customer is responsible for approving ship dates we schedule and note in one of two confirmations sent to you during the confirmation process. Customer must be available to receive and properly store / refrigerate the order after receipt. Credits will not be issued if delivery attempt was made by courier service.
If there is severe weather forecasted for the destination address, please reschedule.
Orders cannot be amended once received. If you wish to change your order, please place a new second order for the entire list of items you wish to purchase. In the COMMENTS section simply note to cancel and refund the appropriate order number [from your original order].
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
On some pages, you can order products, make requests, and register to receive notices and materials. The types of personal information collected at these pages are: name, address, email address, phone number, credit/debit card information. On some pages you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: name, address, phone number.
How We Use Information
The email addresses that we collect are used by us to contact consumers for fulfillment purposes and are not shared with other organizations for commercial purposes. We use the information you provide about gift recipients when placing an order only to ship the product, to confirm delivery and for our own marketing purposes. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift greeting messages by which you can personalize a product you order for another person. Information you provide to us to create a greeting is only used for that purpose, and it is only disclosed to the person receiving the gift. Photos may be added to social media. Email us if you prefer us not to use your products images.
Our Commitment To Data Security
Our site utilizes a secure socket layer (SSL) encryption during registration, and ordering processes, as well as during hard disk storage.
Use of Web Site Information
Except as otherwise indicated on this site, you may view, print, copy, and distribute documents on this site subject to the following terms and conditions: