Terms and Policies for OrderHawaiianFood.com

Please add this email address to your contact list to ensure our emails do not go to your spam folder:

sales@orderhawaiianfood.com


Your order will ship on the date listed here, unless a later date is specified. You may choose a later ship date when ordering. You cannot receive your order prior to that time, since we cook your products to order. Mainland orders are shipped via UPS Second Day Air. Orders ship on Tuesdays and arrive on Thursdays. Hawaii orders are shipped via Next Day Air and arrive in one day. Make sure to choose the correct shipping option.

Upon receipt, items will be thawed and chilled. In some cases the items will still be semi-frozen, however, please note that items will not remain completely frozen. If this is an issue, please do not continue with your order.

At this time UPS is not offering refunds on late packages, so we cannot provide refunds of any kind for any reason. We do pack our coolers to withstand 3 days of travel and we have had a 99.6 percent on-time rate. If there is severe weather or temperatures above 85 degrees forecasted for the destination address, or someone is not available to accept, sign for and refrigerate your order, please reschedule.

We cannot leave any special instructions in the UPS system, for example, 'leave at the door', 'call me on your way', etc.. Please insure someone is available to receive and refrigerate your package. If the driver chooses not to leave the packages, they are returned to the UPS facility for delivery attempt on a future day. You may ship to work or a neighbor if needed.

While against our policy which states that the customer needs to be available to receive the package, we understand that customers may have to leave for a short period. No risk shall be upon 1stluau.com|OrderHawaiianFood.com|Paradise Multimedia [parent company] if you are unavailable to receive, accept and properly store the package. Furthermore, we cannot provide refunds of any kind for any reason.

All items available on this site are weighed prior to cooking. Some of our cooking techniques (i.e. steaming lau lau) will reduce the weight, making a lighter post-cooking weight.

If at any time you have problems with an order, simply contact Customer Service 24 hours a day 7 days a week at sales@paradise-multimedia.com. Please make sure to include as much order information as possible, to help us expedite your request.

Cancellations
Cancellations incur a $42 fee which covers the one-use cooler box and packing fee. To avoid this fee, we can ship your order on the next available shipping date, which is usually the following week.

Customer Responsibility
In most cases, you will be required to accept your delivery with a signature. If this is not possible, please ship to your place of work, to a neighbor or relative. Delivery time of day cannot be set or requested.

You will receive confirmation emails and should review this information. The customer is responsible for providing correct address information as shown in one of two confirmations sent to you during the confirmation process. Customer is responsible for approving ship dates we schedule and note in one of two confirmations sent to you during the confirmation process. Customer must be available to receive and properly store / refrigerate the order after receipt.

Orders cannot be amended once received. If you wish to change your order, please place a new second order for the entire list of items you wish to purchase. In the COMMENTS section simply note to cancel and refund the appropriate order number [from your original order].

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect
On some pages, you can order products, make requests, and register to receive notices and materials. The types of personal information collected at these pages are: name, address, email address, phone number, credit/debit card information. On some pages you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: name, address, phone number.

How We Use Information
The email addresses that we collect are used by us to contact consumers for fulfillment purposes and are not shared with other organizations for commercial purposes. We use the information you provide about gift recipients when placing an order only to ship the product, to confirm delivery and for our own marketing purposes. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift greeting messages by which you can personalize a product you order for another person. Information you provide to us to create a greeting is only used for that purpose, and it is only disclosed to the person receiving the gift. Photos may be added to social media. Email us if you prefer us not to use your products images.

Our Commitment To Data Security
Our site utilizes a secure socket layer (SSL) encryption during registration, and ordering processes, as well as during hard disk storage.

Use of Web Site Information
Except as otherwise indicated on this site, you may view, print, copy, and distribute documents on this site subject to the following terms and conditions:

1. The document may be used solely for informational, personal, noncommercial purposes;
2. Any copy of the document or portion thereof must include all copyright and proprietary notices in the same form and manner as on the original;
3. The document may not be modified in any way; and
4. Paradise Multimedia reserves the right to revoke such authorization at any time, and any such use shall be discontinued immediately upon notice from Paradise Multimedia.

Documents specified above do not include the layout or design of this web site. Elements of this site are protected by trade dress or other laws and may not be imitated or reproduced in whole or in part. Documents specified above do not include logos, graphics, sounds or images on this web site, which may be reproduced or distributed only when expressly permitted by Paradise Multimedia.

Copyright
The information on this web site is protected by copyright. Except as specifically permitted, no portion of this web site may be distributed or reproduced by any means, or in any form, without the Paradise Multimedia prior written permission.

Linking to the Paradise Multimedia Web Site
Paradise Multimedia permits anyone to link to the Paradise Multimedia web site subject to the linker's compliance with the following terms and conditions: A site that links to the Paradise Multimedia web site:

1. May link to, but not replicate, content contained in the Paradise Multimedia site;
2. Must not create a border environment or browser around content contained in the Paradise Multimedia site;
3. Must not present misleading or false information about the Paradise Multimedia services or products;
4. Must not misrepresent the Paradise Multimedia relationship with the linker;
5. Must not imply that Paradise Multimedia is endorsing or sponsoring the linker or the linker's services or products;
6. Must not use the Paradise Multimedia logos or trade dress without prior written permission from Paradise Multimedia;
7. Must not contain content that could be construed as obscene, libelous, defamatory, pornographic, or inappropriate for all ages;
8. Must not contain materials that would violate any laws;
9. Must agree that the link may be removed at any time upon the Paradise Multimedia request pursuant to the Paradise Multimedia reserved rights to rescind its consent to allow the link.

Paradise Multimedia site provides links to third-party web sites, which are not under the control of Paradise Multimedia. Paradise Multimedia makes no representations about third-party web sites. When you access a non-Paradise Multimedia web site, you do so at your own risk. Paradise Multimedia is not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. Paradise Multimedia provides these links merely as a convenience. The inclusion of such links does not imply that Paradise Multimedia endorses, recommends, or accepts any responsibility for the content of such sites.

Third-Party Products and Services
The Paradise Multimedia web site contains mention of third-party products and services for informational purposes. Paradise Multimedia makes no recommendations or endorsements about third-party products and services. References to third-party services and products are provided by Paradise Multimedia "as is", without warranty of any kind, either express or implied.