Paradise Multimedia's Hawaiian Food & 1st Luau Since 1996, we ship freshly made Hawaiian Food from Hawaii to the mainland.

Frequently Asked Questions

Is the food fresh?

As fresh as can be! The reason to choose is because we cook the food AFTER you order. Unlike our competition, our delicious food products are never sitting in the freezer awaiting purchase.

Can I make substitutions for package deal items?

Absolutely! Substitutions are commonly made for poi, as some people do not require the amount included in the Package Deals. Feel free to interchange the following items: Poi, any of our Kalua Meats and Lomi Salmon. Please note that our Kalua Meats and Lomi Salmon are available in 14 oz. or 5 lb. increments and Lau Lau are either 2 or 3 per tray depending on variety. When ordering, simply pick the luau package deal that suits your needs and in the COMMENTS section include something like:

Instead of 11 lb. of Poi please send:
1 lb. of Poi
5 lb. of Kalua Turkey
5 lb. of Lomi Salmon

How do I prepare the food I have ordered?

Click here

Can I pay by check or money order?

No... However we do accept any major credit or debit card. You may also pay via your PayPal account.

When should I place my order?

Now! It is not uncommon for orders to be placed months in advanced. The earlier you place an order, the better.

When will I receive my order?

See Available Shipping Dates Here. Frozen food ships via UPS Tuesdays and arrives chilled [no longer frozen] on Thursdays.

You may enter later shipping dates. Due to our production schedule, we only ship on Mondays or Tuesdays.

What is the lead time required to place an order?

First, give us as much notice as possible. It is not uncommon for orders to be placed months in advance. Our cooking and shipping department requires four working days' notice from shipping date. Due to our production schedule, we only ship on Tuesday.

How do I know the shipping cost?

Use the web site and add products to your shopping cart. Click View Shipping Charges link in the shopping cart.

Will UPS leave my package if I am not home?

Whether or not UPS will leave your package, is solely up to the discretion of the UPS driver. If the drop off location is in a 'safe' area, then the UPS driver will leave at your doorstep. However, if the UPS driver has had any issues in the past regarding stolen or missing packages, he/she probably will not take the chance and leave your package. You can safely assume if other packages have been left for you in the past, that this one will also be left for you. Refunds of any kind are not given unless packages are received by a person. Please note at this time UPS is not offering refunds on late packages, so we cannot provide refunds for delayed packages. We do pack our coolers to withstand 3 days of travel and we have had a 99.4 percent on-time rate. If there is severe weather forecasted for the destination address, please reschedule. We cannot offer refunds on packages that arrive warm.

Why is the shipping cost so high?

Shipping costs are not marked up. We use the UPS internet shipping calculator to calculate freight costs. Costs of shipping are determined by: charges by UPS, foam insulated cooler at $42 each (some orders require several) and market cost of gel pack ice.

I live on the East Coast - can I buy a luau?

We ship anywhere in the US. Wherever you are, we can send our food to your doorstep!

Do you offer bulk rates to distributors, stores or restaurants?

Yes, distributors, hotels, stores and restaurants, please contact us via email or phone for bulk order rates.

Frequently asked questions about ordering Hawaiian food.

9-4 EST Monday-Thursday and 9-12 Friday   |   |   888-441-5828

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mail hand painted coconuts
Mail hand painted coconuts
personalized with your message
and sent anywhere in the world!

Serving you since 1996. Aloha!

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