Call 9-4 EST Mon-Thur and 9-12 Fri  888-441-5828 | 440-346-2140 | sales@paradise-multimedia.com
Paradise Multimedia's Hawaiian Food & 1st Luau Since 1996, we ship freshly made Hawaiian Food from Hawaii to the mainland.


Frequently Asked Questions


Is the food fresh?

As fresh as can be! The reason to choose 1stluau is because we cook the food AFTER you order. Unlike our competition, our delicious food products are never sitting in the freezer awaiting purchase.

Can I make substitutions for package deal items?

Absolutely! Substitutions are commonly made for poi, as some people do not require the amount included in the Package Deals. Feel free to interchange the following items: Poi, any of our Kalua Meats and Lomi Salmon. Please note that our Kalua Meats and Lomi Salmon are available in 14 oz. or 5 lb. increments. Choose any combinations of Lau Lau variation. For example: 10 Chicken Lau Lau can be changed to 4 Pork Lau Lau and 6 Vegetable Lau Lau. When ordering, simply pick the luau package deal that suits your needs and in the COMMENTS section include something like:

Instead of 11 lb. of Poi please send:
1 lb. of Poi
5 lb. of Kalua Turkey
5 lb. of Lomi Salmon


Can I place my order over the phone?

Yes! Use the web site and add products to your shopping cart. Hit the check out button and enter your email address and shipping address. On the next screen shipping charges are calculated. At this point you can enter your payment information or hit the VIEW OFFLINE ORDER button. This sends a copy of your order to us. Then, just give us a call!

Can I pay by check or money order?

Money orders and bank cashier checks are accepted, but personal checks are not accepted. Use the web site and add products to your shopping cart. Hit the check out button and enter your email address and shipping address. On the next screen shipping charges are calculated. At this point you can enter your payment information or hit the VIEW OFFLINE ORDER button. This sends a copy of your order to us. We'll process your order as soon as we receive your payment. Payment can be sent to:

Paradise Multimedia
7318 Shadowbrook Drive
Kirtland, OH 44094
Be sure to include a copy of your offline order with your payment!

When should I place my order?

Now! It is not uncommon for orders to be placed months in advanced. The earlier you place an order, the better.

When will I receive my order?

Today's Hawaiian food orders will ship on Tuesday 11/28/17 or any later available ship date. Happy Thanksgiving!
You may enter later shipping dates. Due to our production schedule, we only ship on Tuesdays for arrival on Thursdays.

What is the lead time required to place an order?

First, give us as much notice as possible. It is not uncommon for orders to be placed months in advance. Our cooking and shipping department requires four working days' notice from shipping date. Due to our production schedule, we only ship on Tuesday.

How do I know the shipping cost?

Use the web site and add products to your shopping cart. Click View Shipping Charges link in the shopping cart.

Will UPS leave my package if I am not home?

Whether or not UPS will leave your package, is solely up to the discretion of the UPS driver. If the drop off location is in a 'safe' area, then the UPS driver will leave at your doorstep. However, if the UPS driver has had any issues in the past regarding stolen or missing packages, he/she probably will not take the chance and leave your package. You can safely assume if other packages have been left for you in the past, that this one will also be left for you. Please note that we do not issue credits for packages that had an attempted delivery on the expected delivery date.

Why is the shipping cost so high?

Shipping costs are not marked up. We use the UPS internet shipping calculator to calculate freight costs. Costs of shipping are determined by: charges by UPS, foam insulated cooler at $35 each (some orders require several) and market cost of gel pack ice.

I live on the East Coast - can I buy a luau?

We ship anywhere in the US. Wherever you are, we can send our food to your doorstep!

Do you offer bulk rates to distributors or restaurants?

Yes, distributors, hotels and restaurants, please contact us via email or phone for bulk order rates.



Frequently asked questions about ordering Hawaiian food.




Call 9-4 EST Monday-Thursday and 9-12 Friday   888-441-5828   |   sales@paradise-multimedia.com

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Serving you since 1996. Aloha!